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Acquisition Basics

1 

What does SensorHubb's acquisition of OneEvent Technologies mean for me?

SensorHubb has acquired OneEvent Technologies to combine environmental monitoring expertise and operational intelligence capabilities. This creates enhanced capabilities for you while maintaining the reliable service you currently receive.

2

Will anything change immediately?

No. Your current service, pricing, contracts, and support arrangements will continue exactly as they are today. Any changes will be optional and introduced gradually to support your needs.

1 

Will there be any cost increases or hidden fees?

Current pricing will be maintained with no immediate changes planned. We use a transparent pricing structure with no surprise charges, and any future pricing adjustments will be handled according to your existing contract terms with appropriate advance notice.

2

Will migration to SensorHubb cost us anything?

No, migration leverages your existing hardware with no additional costs to you.

3

How does SensorHubb's pricing compare to alternatives?

We offer competitive pricing with clear ROI through operational efficiency improvements and reduced administrative burden.

4

Do you offer consolidated billing?

Yes, we provide a single invoice approach to reduce administrative burden and streamline your accounting processes.

5

Are my existing contracts still valid?

Yes. All customer contracts have been fully transferred to SensorHubb and will be honored in their entirety, including pricing, terms, and service levels.

Platform and Technology

1 

Will we be forced to change platforms immediately?

No, your existing platform remains available for at least one year. Migration to SensorHubb's enhanced platform is optional and can be done at your pace.

2

How long do we have to decide on platform migration?

You have a minimum of one year to evaluate and transition at your own pace. There's no forced timeline.

3

Can we keep our existing sensors and gateways?

Yes, a simple firmware update redirects your current sensors to the SensorHubb platform without requiring hardware replacement. Our hardware-agnostic platform works with any sensor type.

4

Will our service be disrupted during transition?

No disruption. Your existing system will be maintained for a minimum of one year while you evaluate the enhanced platform.

5

Can we migrate our historical data?

Yes, we provide complete data extraction and migration services. You won't lose any of your historical monitoring data.

6

How does the alert system work?

Our smart alerting system features multi-tier notifications with customizable thresholds, seasonal scheduling, and intelligent filtering to prevent alert fatigue while ensuring you're notified of genuine issues requiring attention.

7

What analytics capabilities do you provide?

We offer advanced graphing tools for trend analysis and root cause identification, plus predictive maintenance capabilities through our proprietary technology that identifies equipment issues before they occur.

Costs and Contracts

Support and Service

1 

Who do I contact for support?

Your current relationship managers remain available, and additional SensorHubb support team members will be introduced within the next 30 days.

2

Will my data be transferred safely?

Yes. All historical monitoring data and customer information will be securely transferred with full confidentiality and data protection measures.

3

Will our staff need extensive retraining?

No, our intuitive design minimizes retraining needs. We offer flexible training formats including virtual sessions, on-site training, and self-paced materials.

4

What guarantees do you provide during the acquisition transition?

We guarantee minimum one-year platform availability with no forced changes or price increases.

5

What if I have a custom setup or special requirements?

All custom configurations documented in your contract will be maintained. We'll work with you to ensure unique requirements continue to be met.

6

Do you meet high trust security requirements?

Yes, we provide comprehensive compliance documentation and maintain certifications for NIST, healthcare, and gaming requirements as applicable.

Getting Started with Enhanced Features

1 

I'm interested in the enhanced platform - how do I learn more?

Contact your current account manager or reach out to our team at support@sensorhubb.com. We will provide a demonstration of the enhanced platform and recommend a tailored migration strategy to help you address your operational needs.

2

I'm a new customer - can I access the integrated platform right away?

Absolutely, new customers can access the full integrated platform capabilities. Contact us for a consultation to discuss your monitoring and operational intelligence needs.

3

Who should I contact if I have questions not covered here?

Reach out to our Customer Success Team, our support team, or contact us directly:

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